POSITION SUMMARY

This permanent full time, 40hr/week position coordinates the overall operation of the Children and Youth Respite Program, including liaising with funder, families and caregivers. This position involves developing and maintaining organizational and monitoring systems to ensure adequate respite usage, reporting, record keeping and payment. The Program Coordinator provides direction to staff according to the Communitas Vision, Mission and Values as well as HR and Program Policy manuals.

SPECIFIC DUTIES

1.     Staff/Family/Persons Served Care & Coordination/ Recruitment

1.  Caregivers:

• Recruits, interviews, screens (home studies) and contracts caregivers for Children and Youth Respite Program
• Coordinates training and evaluation of caregivers, ensuring that work performance of caregivers meets standards
• Responsible for mediation and conflict resolution between families, caregivers, persons served & Communitas
• Determines and implements appropriate discipline for caregivers, up to and including termination of contract
• Facilitates an excellent rapport and communication process with caregivers
• Arranges and facilitates transition in to respite care (i.e. intro. meetings, debriefing, orientation visits)
• Provides ongoing support and resources for caregivers
• Monitors service provision as per program requirements, including an annual home visit/safety check
• Facilitates training for caregivers from an HSCL nurse, RDN, OT medical professionals when necessary
• Maintains regular follow-up calls and ongoing communication with caregivers

b)    Families/Persons Served:

• Responsible for intake and assessment of person served referrals and applications
• Assessing needs of persons served and caregiver’s skills/abilities in order to match suitable/appropriate caregivers and families
• Assists (monitors) family and persons served through transition process
• Provides ongoing family support and resources
• Responsible for assessing and determining correct payment levels
• Responsible for mediation and conflict resolution between families and caregivers
• Facilitates ongoing communication with families, including regular follow-up calls and family home visits

2.     Administrative Duties

• Responsible for maintenance of necessary documentation and records, including record of respite care for persons served/caregiver
• Responsible for maintenance and updates of all persons served and caregiver requirements, files and records
• Responsible for financial management of respite funds for Children and Youth Respite Program
• Responsible for contractor invoices and payments
• Tracks support services agreements and informs MCFD of expiry dates
• Processes Criminal Record Reviews as needed
• Responsible for yearly caregiver contract signing
• Maintains electronic database of records; creates reports as needed, including quarterly reports

3.     Program Coordination and Development/Policy & Procedures

• Responsible for ongoing development and implementation of program policies and procedures
• Responsible for development and update of Caregiver and Family manuals, respite forms and documents
• Serves as a liaison with MCFD and acts as a contact person for the program
• Is accessible via cell phone 24 hours/day, 7 days/week
• Communicates accurately and fully with the Program Director through regular monthly meetings
• Other duties as required

REQUIREMENTS

• College level degree in Social Services field and/or equivalent training and experience
• A philosophy of service that is in line with Communitas’ Vision, Mission and Values
• Previous experience working with people living with disabilities
• Excellent communication and mediation skills
• Strong interpersonal and leadership, and organizational skills
• High level of personal integrity, initiative and maturity

• Ability to work as a member of the team as well as being able to work independently without supervision

• Willingness to be available for flexible working hours
• Good computer skills with working knowledge of MS Word/Excel
• Access to own vehicle for home visits, etc.

Here's what you can expect:

• Competitive wages
• Generous benefits package for full-time employees
• Opportunity for growth
• On-the-job training and support

Salary:

• $69,759.62-$73,930.15 Annual Salary